Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are a legal agreement between you and Citybusiness LLC ("Citybusiness.ai," "Company," "we," "us," or "our"), governing your use of citybusiness.ai (the "Site") and any services you purchase from us (the "Services"). By using the Site or engaging us for Services, you agree to these Terms. If you don't agree, please don't use the Site or our Services.

2. Description of Services

Citybusiness.ai is a digital marketing agency providing SEO, web design and development, paid advertising (including Google Ads), and social media marketing services to businesses. The specific scope, deliverables, timeline, and price for your engagement will be set out in a separate proposal, quote, or service agreement ("Order"), which is incorporated into these Terms by reference. Where an Order conflicts with these Terms, the Order controls for that engagement.

3. Eligibility

You must be at least 18 years old and have the authority to bind your business to these Terms to use our Services. By engaging Citybusiness.ai, you represent that you meet these requirements.

4. Engagements and Service Agreements

Work begins once we've agreed on scope and either you've signed an Order or made an initial payment, whichever our proposal specifies. Ongoing services (like SEO or social media management) are billed on a recurring basis, typically monthly, and continue until either party cancels in accordance with Section 6.

5. Fees and Payment

• Fees are as stated in your Order. Recurring services are billed in advance for each billing period unless your Order says otherwise.
• Payment is due on the date specified in your invoice. Late payments may result in a pause of active work until the account is brought current.
• Ad spend for paid campaigns (e.g., Google Ads) is separate from our service fees and is billed directly by the ad platform to your payment method unless we've agreed in writing to manage that spend on your behalf.
• Prices may change for future billing periods with at least 30 days' written notice.

6. Refunds, Cancellations, and Chargebacks

Cancellations

You may cancel ongoing services at any time by notifying us in writing at hello@citybusiness.ai. Cancellation takes effect at the end of the current billing period unless your Order specifies a different notice period. You remain responsible for fees already incurred for work performed or committed spend (such as active ad campaigns) through the end of that period.

Refunds

Because our Services involve real work, time, and (in the case of paid campaigns) third-party ad spend committed on your behalf, fees for work already performed or campaigns already live are generally non-refundable. If you believe you've been billed in error, contact us within 30 days of the charge and we'll review it in good faith. Where we agree a refund is warranted, we'll issue it to your original payment method.

Chargebacks

We want billing disputes resolved fairly and quickly: please contact us directly before filing a chargeback with your bank or card issuer. Most billing questions can be resolved faster this way than through the card network's dispute process, and it lets us fix genuine errors immediately.

By purchasing Services from us, you agree that:

• You will not initiate a chargeback for Services that were actually delivered, or for recurring charges you authorized and did not cancel in accordance with Section 6, without first contacting us to attempt to resolve the issue.
• If a chargeback is filed for a charge that was authorized and for which Services were rendered, we reserve the right to suspend or terminate your access to ongoing Services, dispute the chargeback with supporting documentation (such as proposals, communications, and deliverables), and recover associated fees (including chargeback and collection fees) through any lawful means.
• Repeated or fraudulent chargebacks may result in immediate termination of Services and referral to collections.

None of this limits your right to dispute a genuinely unauthorized or fraudulent charge. We just ask that you give us the chance to make it right first when the charge is legitimate.

7. Client Responsibilities

To do good work, we need timely access, feedback, and information from you. You agree to provide accurate account access, brand assets, and approvals in a reasonable timeframe, and to respond to requests needed to keep your project on schedule. Delays on your end may affect delivery timelines and do not extend our obligations or pause billing for ongoing services.

8. Intellectual Property

Upon full payment for a specific deliverable (such as a completed website), ownership of that deliverable transfers to you, excluding any third-party tools, code libraries, stock assets, or Citybusiness.ai proprietary frameworks used to build it, which remain licensed for your use in connection with that deliverable. We retain the right to showcase completed, non-confidential work in our portfolio and marketing materials unless you request otherwise in writing.

9. Confidentiality

Both parties agree to keep confidential information from the engagement private (business strategy, account credentials, performance data) and to use it only for purposes of the engagement.

10. No Guarantee of Results

Marketing outcomes (search rankings, ad performance, traffic, leads, and revenue) depend on factors outside our control, including your industry, competition, market conditions, and platform algorithm changes. We do not guarantee specific rankings, traffic levels, lead volume, or return on investment. Any figures discussed in proposals or reporting are estimates or actual historical performance data, not promises.

11. Limitation of Liability

To the maximum extent permitted by law, Citybusiness.ai's total liability for any claim arising from these Terms or our Services is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.

12. Indemnification

You agree to indemnify and hold Citybusiness.ai harmless from claims arising from your breach of these Terms, misuse of the Services, or content and materials you provide us in connection with an engagement.

13. Termination

Either party may terminate an engagement as described in Section 6. We may also suspend or terminate Services immediately for non-payment, fraudulent chargebacks, or misuse of our Services.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, and any dispute not resolved informally will be handled in the state or federal courts located in Travis County, Texas.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site or Services after changes take effect means you accept the updated Terms. We'll update the "Last updated" date above whenever changes are made.

16. Contact Us

Questions about these Terms? Reach us at hello@citybusiness.ai or +1 (737) 294-6351.